Naga77 Privacy Policy — Your Data, Our Responsibility
We are fully committed to transparency in how your personal data is collected, stored, and used on the naga77 platform. This policy has been written in plain, clear language for users in Bangladesh.
1. What Information Do We Collect?
We collect various types of information when you register and use the naga77 platform. The purpose is to provide you with a seamless, secure, and personalized experience. We only collect data that is necessary for operating our services. The categories of information collected are described below.
Account Information
When you register, we collect your name, email address, phone number, date of birth, and address. This information is used to verify and manage your account. National ID or passport details may also be required for age verification. All data is stored in encrypted form and protected against unauthorized access.
Device & Browser Information
Information about the device and browser you use to access the platform is collected automatically. This includes your IP address, browser type and version, operating system, device ID, and screen resolution. This data is used for platform security monitoring and technical troubleshooting. For mobile users, app version details may also be recorded.
Local Payments & BDT Information
We collect payment method details for deposits and withdrawals, including mobile banking numbers (bKash, Nagad, Rocket) and bank account information. BDT transaction history, amounts, and timestamps are recorded. Payment data is stored under strict security protocols — card numbers and PINs are never saved. Financial information is used solely for processing transactions and meeting domestic regulatory requirements.
Usage & Activity Data
We collect data on the pages you visit, session duration, games or sports bets you place, and bonus offers you claim. This activity data is used to improve platform performance and tailor the experience to your preferences. It is also analyzed to support responsible gaming. Usage data is never sold to third parties.
2. How Is Your Information Used?
All collected data is used only for specific, legitimate, and clearly defined purposes. naga77 never uses your information for unnecessary or unauthorized activities. The primary purposes of our data use are outlined below.
- Account Management & Verification: Your personal information is used to create your account, verify logins, confirm your age and identity, and handle security-related tasks — protecting your account from unauthorized access.
- Transaction Processing: Payment information is used to securely process BDT deposits and withdrawals and to maintain transaction records, ensuring full transparency across your financial activity.
- Platform Improvement & Personalization: By analyzing your usage and activity data, we improve platform performance and display content and offers tailored to your preferences — making your overall experience more enjoyable.
- Customer Support: Relevant information is shared with our support team to help resolve any issues or complaints you raise, ensuring fast and effective assistance.
- Responsible Gaming Monitoring: Usage data is analyzed to detect excessive or risky gaming behavior, and users are alerted when necessary.
- Legal & Regulatory Compliance: Information may be provided to regulatory authorities as required to comply with applicable laws and licensing conditions.
3. Cookies & Tracking Technologies
Naga77 uses cookies and similar tracking technologies to keep the platform running smoothly. Cookies are small text files stored in your browser that help make your experience faster and more convenient. We are fully committed to being transparent about how cookies are used.
Essential Cookies
These cookies are essential for maintaining login sessions, managing security tokens, and saving form data. Without them, the platform cannot function properly — and there is no option to disable them.
Analytics Cookies
These cookies are used to analyze user behavior and platform performance. They help us understand which pages are most visited and where improvements are needed. All data collected this way is stored anonymously.
Preference Cookies
These cookies remember your language preference, display settings, and favorite sports categories. So you won't need to reconfigure your settings on every visit, making for a smoother browsing experience.
Cookie Controls
You can delete or disable cookies at any time through your browser settings. Note that disabling essential cookies may cause some platform features to stop working correctly. Users in Bangladesh on mobile browsers can manage this through their phone's browser settings as well. We do not use third-party advertising tracking cookies.
4. Data Retention, Security & Third Parties
Data Retention Period
Naga77 retains your data only for as long as necessary. Your information is kept while your account is active, and may be retained for a set period after account closure to meet legal obligations. Financial transaction records are generally kept for five to seven years in accordance with applicable law. Once the retention period expires, data is securely deleted or anonymized.
Data Protection Practices
Naga77 uses industry-standard security measures to protect your data. All data transmissions are secured via SSL/TLS encryption, keeping your information out of reach from third parties in transit. Passwords are never stored in plain text — they are transformed using high-grade hashing algorithms. Our server infrastructure is protected by firewalls, intrusion detection systems, and regular security audits. If suspicious activity is detected, the relevant account is automatically secured and the user is notified.
Sharing Data with Third Parties
Naga77 never sells your personal data or shares it with third parties for marketing purposes. However, limited data may be shared in specific circumstances — such as with authorized payment gateways (bKash, Nagad, etc.) for processing transactions, or with government or regulatory authorities when required by law. In such cases, only the minimum necessary information is provided. All our partner organizations operate under data protection agreements and are not permitted to misuse your data.
5. What Are Your Rights?
Naga77 believes you should have full control over your own data. We therefore guarantee the following rights. To exercise any of them, contact our support team and we will respond to your request within a reasonable timeframe.
Right to Access Your Data
You can request a copy of all the data we hold about you at any time. We are required to provide it in full within 30 days of receiving your request. This service is free of charge and you do not need to give a reason.
Right to Correct Your Data
If any of your stored information is inaccurate or incomplete, you can request a correction. Most details in your account profile can be updated directly by you. For more complex changes, our support team is on hand to help.
Right to Erasure
You can request to close your account and have your stored personal data deleted. All data not subject to legal retention obligations will be erased within the specified timeframe. Once the process is complete, you will receive a confirmation message.
6. Policy Changes & Contact Us
Policy Change Notification
Naga77 may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or via an in-platform notification. The updated policy will be published at the top of this page with a "Last Updated" date. Continued use of the platform after any changes will be taken as your acceptance of the revised policy. We recommend checking this page regularly.
Contact Support
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. Our privacy team is available seven days a week to respond to your requests. For email inquiries, we aim to reply within 72 hours.
Email: support@naga77.biz
Your Data, Your Control
Your privacy is our priority at naga77. Enjoy betting in a secure environment, and reach out to our support team whenever you need help.